AI Essentials for Aging Service Organizations
2025-07-15 - 2026-07-14
Available On Demand July 17, 2025–July 14, 2026
Price:
ASA Member Rate: $35*
Non-member Rate: $45*
Certificates & Credits:
Continuing Education credits are not available for this course. We will offer a Certificate of Attendance.
A yearly ASA membership is $275 for individuals and $100 for retired professionals & students. ASA also offers Organizational Membership. Learn more about membership here.
*This course is non-refundable.
Register Now
Description:
Artificial Intelligence (AI) is reshaping the landscape of aging services, offering new ways to personalize care, improve operational efficiency, and support older adults. This course equips professionals with a practical, mission-aligned understanding of how AI can be used ethically and effectively in nonprofit and community-based settings. Participants will explore real-world applications of AI, strategies for workforce development, and inclusive approaches to introducing AI tools to clients. The course emphasizes organizational capacity-building, responsible innovation, and practical implementation.
Learning Objectives:

Understand the role of AI in transforming aging services
Identify use cases for AI in attendees’ organizations
Navigate practical challenges of AI integration
Build digital literacy across teams to support innovation

On Aging Institute Faculty:
Andrew Broderick co-directs the San Francisco Tech Council, a national multisector collaborative dedicated to bridging the digital divide for older adults and people with disabilities, where he has supported pilot tech implementations to reduce social isolation and loneliness, developed programming to improve digital literacy, and coordinated community tech support pop-ups to meet the needs of diverse populations for immediate and individualized tech support and advice in culturally and linguistically competent settings.
Karla Suomala co-directs the San Francisco Tech Council. A life-long educator with a master’s in Digital Technologies in Teaching and Learning from the University of San Francisco, Suomala specializes in digital literacy training for older adults and tech capacity-building for the nonprofits that serve them. Most recently, Suomala and Andrew Broderick co-authored the Digital Equity Plan for Older Adults and Adults with Disabilities in San Francisco.
Who should attend this session:

Executive directors and program managers of aging services organizations
Technology and innovation officers in nonprofit aging sectors
Social service professionals supporting older adults
Policy advocates and planners in community-based eldercare
Workforce development coordinators
Funders and stakeholders focused on aging and tech equity
Educators and consultants in gerontology or health innovation

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This course is made possible in part by the generous support of Next50.

Better Med Visit: Patient Training
2025-08-14 - 2026-08-13
Available On Demand August 16, 2025–August 13, 2026
Price:
ASA Member Rate: $35*
Non-member Rate: $45*
Certificates & Credits:
Continuing Education credits are not available for this course. We will offer a Certificate of Attendance.
A yearly ASA membership is $275 for individuals and $100 for retired professionals & students. ASA also offers Organizational Membership. Learn more about membership here.
*This course is non-refundable.
Register Now
Description:
Navigating healthcare visits can be challenging for older adults due to complex medical conditions, communication barriers, and the fast-paced nature of medical environments. For more than a decade, Gabby Ceccolini has trained doctors how to talk—and listen—to patients. And she has developed a simple educational method to teach patients how to talk—and listen—to doctors. This course provides insight into understanding common biases toward older patients. Ceccolini presents an evidence-based strategy that empowers elders to improve patient communication, confidence, and engagement during medical visits. From preparing for appointments to advocating effectively, the presentation equips attendees with practical strategies to improve medical visits and the overall experience of seeking medical care. The strategies are so simple they are easily transferable to advising clients on how to prepare and effectively engage in doctors’ visits.
Learning Objectives:

Attendees will understand the common barriers patients face when communicating with healthcare providers and how to address them.
Attendees will recognize the framework of a medical visit in a simple three-part timeline.
Attendees will be able to develop a checklist of essential information to communicate with healthcare providers at the beginning, middle and end of their visits.
Attendees will develop skills in educating clients on how to prepare and effectively engage in doctors’ visits.

On Aging Institute Faculty:
Gabbriel Ceccolini is a seasoned healthcare communication specialist with more than a decade of experience in medical education. She has dedicated her career to teaching future healthcare professionals the critical skills of patient-centered communication, focusing on how to effectively engage with patients. Ceccolini empowers patients with practical strategies and solutions to navigate medical visits with confidence, aiming to enhance the patient-provider relationship and experience. Ceccolini directs the Standardized Patient & Assessment Center at the Frank H. Netter MD School of Medicine at Quinnipiac University.
Who should attend this session:

Older Adults and Care Partners
Geriatric care managers
Social workers
Healthcare advocates
Case managers
Senior living staff
Aging services professionals
Patient navigators

Register Now

This course is made possible in part by the generous support of Next50.

External Relations as an Advocacy Strategy
2025-08-19 - 2026-08-19
Available On Demand August 21, 2025–August 19, 2026
Price:
ASA Member Rate: $35*
Non-member Rate: $45*
Certificates & Credits:
Continuing Education credits are not available for this course. We will offer a Certificate of Attendance.
A yearly ASA membership is $275 for individuals and $100 for retired professionals & students. ASA also offers Organizational Membership. Learn more about membership here.
*This course is non-refundable.
Register Now
Description:
Effective advocacy starts with the belief that meaningful change happens when institutions build informed, strategic relationships with those in power. To do this well, advocates must first understand the structures and processes that shape public policy—how decisions are made at the local, state and federal levels, and who holds the authority to act. This civic grounding empowers organizations to navigate complex systems and identify the right moments for engagement. From there, power mapping becomes an essential tool: by analyzing networks of influence, understanding stakeholders’ motivations, and pinpointing leverage points, advocates can align their efforts with the priorities of elected officials and community leaders. This strategic approach transforms external relations into a powerful force for advancing mission-driven goals and creating lasting impact in the communities we serve.
Learning Objectives:

Attendees will learn to explain the structures and decision-making processes of local, state, and federal government systems to identify where and how public policy is shaped.
Attendees will learn to apply power-mapping techniques to analyze networks of influence, stakeholder motivations, and leverage points relevant to an organization’s advocacy goals.
Attendees will develop a strategic external relations plan that aligns institutional priorities with the interests of policymakers and community leaders to advance mission-driven change.

On Aging Institute Faculty:
Holly M. Davis is a nonprofit and public policy leader with extensive experience in advocacy, strategic program development, and philanthropic leadership. With a strong background in civic engagement and coalition-building, she has guided organizations in crafting effective programs, advancing policy initiatives, and fostering leadership in diverse sectors. As vice president of External Relations at Indiana Philanthropy Alliance, Davis designed and facilitated the Mutz Philanthropic Leadership Institute, a premier leadership development program engaging cross-sector speakers and policy experts. She directed programming for CASE@Campus, tailoring professional development training for higher education institutions, led the PAC and government affairs for homebuilders associations in Seattle and Austin, and has served as the executive director of the nonprofits Center for Women and Democracy, Indiana Leadership Forum, and Richard G. Lugar Excellence in Public Service Series.
Who should attend this session:

Mid- to senior-level nonprofit professionals responsible for advocacy, policy, communications or external affairs.
Mission-driven organizations that want to integrate advocacy more strategically into their work.
Government affairs or public policy staff at aging service organizations, health nonprofits, and human service agencies.
Program managers or community organizers seeking to strengthen their understanding of policy influence and external stakeholder engagement.
Emerging leaders in advocacy roles who are building a civic and systems knowledge base.
Professionals working in sectors like aging services, healthcare, housing, or social justice—where policy and systems change are essential to achieving mission impact.

Register Now

This course is made possible in part by the generous support of Next50.

Digital Literacy in Aging Services: Building Confidence and Capacity in a Connected World
2025-08-26 - 2026-08-25
Available On Demand August 28, 2025–August 25, 2026
Price:
ASA Member Rate: $35*
Non-member Rate: $45*
Certificates & Credits:
Continuing Education credits are not available for this course. We will offer a Certificate of Attendance.
A yearly ASA membership is $275 for individuals and $100 for retired professionals & students. ASA also offers Organizational Membership. Learn more about membership here.
*This course is non-refundable.
Register Now
Description:
In today’s digital world, access to technology—and the confidence to use it—is a vital component of aging well. This course provides aging services professionals with a foundational understanding of digital literacy: what it means, why it matters, and how to promote it effectively among older adults. Participants will explore common digital barriers, inclusive engagement strategies, and successful examples of digital inclusion. The course also highlights how digital literacy enhances access to healthcare, benefits, and social connection, especially for underserved populations.
Learning Objectives:

Define digital literacy and its role in the lives of older adults
Identify barriers to technology use and how to address them
Deliver or support accessible, inclusive digital literacy efforts
Connect older adults with tools for online safety, healthcare access, and social engagement

On Aging Institute Faculty:
Andrew Broderick co-directs the San Francisco Tech Council, a national multisector collaborative dedicated to bridging the digital divide for older adults and people with disabilities, where he has supported pilot tech implementations to reduce social isolation and loneliness, developed programming to improve digital literacy, and coordinated community tech support pop-ups to meet the needs of diverse populations for immediate and individualized tech support and advice in culturally and linguistically competent settings.
Karla Suomala co-directs the San Francisco Tech Council. A life-long educator with a master’s in Digital Technologies in Teaching and Learning from the University of San Francisco, Suomala specializes in digital literacy training for older adults and tech capacity-building for the nonprofits that serve them. Most recently, Suomala and Andrew Broderick co-authored the Digital Equity Plan for Older Adults and Adults with Disabilities in San Francisco.
Who should attend this session:

Staff of Area Agencies on Aging (AAAs) and Aging and Disability Resource Centers (ADRCs)
Senior center and community program coordinators
Social workers and case managers serving older adults
Digital navigators and technology trainers in community settings
Healthcare outreach workers promoting telehealth access
Library staff or nonprofit tech educators working with older populations
Grant writers or program developers designing digital inclusion initiatives

Register Now

This course is made possible in part by the generous support of Next50.

Strategic Partnerships for Growth, Impact and Resiliency
2025-09-04 - 2026-09-04
Available On Demand Sept. 6, 2025–Sept. 4, 2026
Price:
ASA Member Rate: $35*
Non-member Rate: $45*
Certificates & Credits:
Continuing Education credits are not available for this course. We will offer a Certificate of Attendance.
A yearly ASA membership is $275 for individuals and $100 for retired professionals & students. ASA also offers Organizational Membership. Learn more about membership here.
*This course is non-refundable.
Register Now
Description:
This workshop equips individuals and organizations with the tools to build and leverage strategic partnerships for growth, impact, and resilience. Participants will learn how to expand networks, access valuable resources, and collaborate with like-minded organizations to achieve greater efficiency. The session emphasizes partnership-building, resource optimization, and organizational resilience, ensuring attendees can achieve more without overextending resources.
Learning Objectives:

Understand the principles of strategic partnerships and their role in driving growth, resilience, and impact.
Identify potential partners to expand local and national networks while enhancing organizational visibility.
Develop strategies to create mutually beneficial collaborations that improve effectiveness and access to key resources.
Learn how to research, establish, and maintain strategic partnerships for long-term success.

On Aging Institute Faculty:
Cliff Gates is a nationally recognized speaker, trauma-informed trainer, and co-founder of Map to HOPE, a social enterprise delivering equity-focused leadership training, anti-abuse education, and community empowerment initiatives across the U.S. and internationally. With more than two decades’ experience mobilizing communities and equipping leaders, Gates has trained thousands of individuals across sectors—including corporations, nonprofits, government agencies and educational institutions.
He is uniquely positioned to lead this session on Strategic Partnerships for Growth, Impact and Resiliency, drawing from more than 20 years as a trusted connector across sectors. His extensive background in forging and sustaining partnerships spans corporate clients, civic governments, major metropolitan law enforcement agencies, NGOs, and professional sports teams. As a practitioner and consultant, Gates has helped diverse and sometimes disparate organizations align goals, deepen collaboration, and build sustainable relationships that drive long-term impact.
Who should attend this session:

Nonprofit executive directors and program managers
Development and fundraising professionals
Community outreach and engagement coordinators
Coalition builders and network facilitators
Public agency staff seeking cross-sector collaboration
Social enterprise and grassroots organization leaders

Register Now

This course is made possible in part by the generous support of Next50.

Advocacy vs. Lobbying vs. Electioneering
2025-09-23 - 2026-09-23
Available On Demand (September 25, 2025–September 23, 2026)
Price:
ASA Member Rate: $35*
Non-member Rate: $45*
Certificates & Credits:
Continuing Education credits are not available for this course. We will offer a Certificate of Attendance.
A yearly ASA membership is $275 for individuals and $100 for retired professionals & students. ASA also offers Organizational Membership. Learn more about membership here.
*This course is non-refundable.
Register Now
Description:
Advocacy is essential to organizational impact—but not all forms are created equal in the eyes of the law. This session will demystify the distinctions between education, lobbying, and electioneering, helping participants navigate the legal, strategic, and ethical boundaries that govern each. Using real-world case studies, it will explore how organizations have successfully engaged in a range of advocacy efforts, while avoiding compliance pitfalls and protecting credibility. Participants will gain tools to frame messaging for diverse audiences, align strategies with institutional values, and engage donors and stakeholders without jeopardizing legal standing. From legislative fly-ins and statehouse visits to policy roundtables and public education campaigns, this session highlights proven tactics that strengthen civic engagement—and empower advocates to advance their mission with clarity, confidence and integrity.
Learning Objectives:

Attendees will learn to differentiate between advocacy, lobbying, and electioneering based on legal definitions and compliance requirements for nonprofit organizations.
Attendees will learn to analyze real-world scenarios to identify compliance risks and best practices for engaging in legally sound and ethically responsible advocacy activities.
Attendees will learn to develop effective advocacy messaging and engagement strategies that align with organizational values, target appropriate audiences, and maintain the organization’s nonpartisan credibility.

On Aging Institute Faculty:
Holly M. Davis is a nonprofit and public policy leader with extensive experience in advocacy, strategic program development, and philanthropic leadership. With a strong background in civic engagement and coalition-building, she has guided organizations in crafting effective programs, advancing policy initiatives, and fostering leadership in diverse sectors. As vice president of External Relations at Indiana Philanthropy Alliance, Davis designed and facilitated the Mutz Philanthropic Leadership Institute, a premier leadership development program engaging cross-sector speakers and policy experts. She directed programming for CASE@Campus, tailoring professional development training for higher education institutions, led the PAC and government affairs for homebuilders associations in Seattle and Austin, and has served as the executive director of the nonprofits Center for Women and Democracy, Indiana Leadership Forum, and Richard G. Lugar Excellence in Public Service Series.
Who should attend this session:

Program managers or community engagement staff involved in coalition-building, grassroots outreach, or civic education efforts.
Nonprofit executives and senior leaders who oversee or approve advocacy and public policy strategies.
Policy and government relations staff responsible for engaging with legislators, organizing campaigns, or tracking legislation.
Communications and development professionals who craft public messaging and interact with donors or stakeholders.
Board members and organizational spokespeople who need to understand the legal boundaries when representing the organization publicly.
Legal or compliance staff in nonprofits seeking to ensure organizational activities stay within IRS and state lobbying limits.

Register Now

This course is made possible in part by the generous support of Next50.

Integrating Advocacy into Executive Leadership
2025-10-14 - 2026-10-14
Available On Demand (October 16, 2025–October 14, 2026)
Price:
ASA Member Rate: $35*
Non-member Rate: $45*
Certificates & Credits:
Continuing Education credits are not available for this course. We will offer a Certificate of Attendance.
A yearly ASA membership is $275 for individuals and $100 for retired professionals & students. ASA also offers Organizational Membership. Learn more about membership here.
*This course is non-refundable.
Register Now
Description:
Advocacy isn’t a side project—it’s a leadership strategy. This session is designed for executive leaders looking to embed advocacy into the core of their nonprofit’s mission and operations. Participants will learn how to frame advocacy messaging that aligns with organizational values, resonates with stakeholders, and drives impact. The session also will explore practical models for structuring internal advocacy capacity—whether through dedicated staff, cross-functional teams, or strategic partnerships—that mobilize networks, engage policymakers, and remain compliant with legal guidelines. Real-world case studies from aging services organizations will demonstrate how effective advocacy can elevate visibility, influence policy, and strengthen mission outcomes.
Learning Objectives:

Attendees will learn to articulate the strategic value of advocacy as a core leadership function that advances a company’s mission, strengthens impact, and positions the organization as a policy influencer.
Attendees will learn to design messaging frameworks and engagement strategies that align advocacy efforts with organizational values, resonate with stakeholders, and maintain legal compliance.
Attendees will learn to evaluate and apply organizational models for building advocacy capacity, including staffing structures, cross-functional collaboration, and partnerships that support sustained policy engagement.

On Aging Institute Faculty:
Holly M. Davis is a nonprofit and public policy leader with extensive experience in advocacy, strategic program development, and philanthropic leadership. With a strong background in civic engagement and coalition-building, she has guided organizations in crafting effective programs, advancing policy initiatives, and fostering leadership in diverse sectors. As vice president of External Relations at Indiana Philanthropy Alliance, Davis designed and facilitated the Mutz Philanthropic Leadership Institute, a premier leadership development program engaging cross-sector speakers and policy experts. She directed programming for CASE@Campus, tailoring professional development training for higher education institutions, led the PAC and government affairs for homebuilders associations in Seattle and Austin, and has served as the executive director of the nonprofits Center for Women and Democracy, Indiana Leadership Forum, and Richard G. Lugar Excellence in Public Service Series.
Who should attend this session:

Leaders in aging services and health-related nonprofits where public policy significantly impacts mission outcomes.
Senior leadership teams responsible for aligning programs, communications, and policy efforts with organizational goals.
Board members and trustees who play a role in shaping the organization’s strategic direction and public voice.
Emerging executive leaders preparing to take on C-suite or board-level roles and expand their understanding of advocacy as a leadership tool.

Register Now

This course is made possible in part by the generous support of Next50.

My Health Priorities: Provider Training
2025-10-16 - 2026-10-15
Available On Demand (October 18, 2025–October 15, 2026)
Price:
ASA Member Rate: $35*
Non-member Rate: $45*
Certificates & Credits:
Continuing Education credits are not available for this course. We will offer a Certificate of Attendance.
A yearly ASA membership is $275 for individuals and $100 for retired professionals & students. ASA also offers Organizational Membership. Learn more about membership here.
*This course is non-refundable.
Register Now
Description:
Do the older adults you support need help identifying what matters most to them? Do they need assistance communicating their needs and concerns to healthcare providers? This course will introduce an online resource called My Health Priorities (MyHP), which helps older adults identify what matters most to them regarding health, life goals and care preferences.
MyHP supports the nationwide effort of Age-Friendly Health Systems and the 4 Ms (what matters most, mentation, medications, mobility) to ensure care is more responsive to older adult needs. This course will demonstrate the value MyHP offers to elders, review questions asked in MyHP, and discuss ways in which it can be used by healthcare providers, social workers, service coordinators, and others who touch the lives of older adults. Case studies will be used to highlight how MyHP can improve healthcare and social services delivery, as well as older adult physical and mental health and quality of life.
Learning Objectives:

Attendees will understand the common barriers patients face when communicating with healthcare providers and how to address them.
Attendees will develop skills to better assess patient needs and wishes.
Attendees will be equipped to incorporate the MyHP program into their services.

On Aging Institute Faculty:
Claire Davenport, MD, is a geriatrician and internist with national leadership experience in Patient Priorities Care (PPC) implementation. She has led PPC training and integration efforts in value-based primary care and PACE, supporting interdisciplinary teams in aligning care with what matters most. Her work focuses on practical tools, mentorship, and system redesign to make person-driven care sustainable and measurable.
Who should attend this session:

Older Adults and Care Partners
Geriatric care managers
Social workers
Healthcare advocates
Healthcare providers
Case managers
Senior living staff
Homecare organizations
Aging services professionals
Patient navigators

Register Now

This course is made possible in part by the generous support of Next50.

Building a Culture of Inclusion and Care: From Digital Accessibility to Organizational Change
2025-10-23 - 2026-10-23
Available On Demand (October 25, 2025–October 23, 2026)
Price:
ASA Member Rate: $35*
Non-member Rate: $45*
Certificates & Credits:
Continuing Education credits are not available for this course. We will offer a Certificate of Attendance.
A yearly ASA membership is $275 for individuals and $100 for retired professionals & students. ASA also offers Organizational Membership. Learn more about membership here.
*This course is non-refundable.
Register Now
Description:
This course invites nonprofit and aging services professionals to rethink digital accessibility, not as a checklist, but as a reflection of values. The presentation explores how accessibility intersects with organizational culture, leadership and justice—and offers clear, actionable strategies for integrating accessibility into everyday workflows, budgets and team roles.

Key Takeaways:

Understand digital accessibility as a form of inclusion, not just compliance
Learn how aging and disability inform design and engagement practices
Explore how leadership and culture shape access outcomes
Discover small, meaningful shifts that build long-term accessibility capacity

Learning Objectives:

Identify common barriers that make websites and online content inaccessible to older adults and people with disabilities.
Apply practical strategies to improve digital accessibility in your organization’s online spaces.
Understand how accessibility intersects with leadership, organizational culture, and social justice. .

On Aging Institute Faculty:
Betsy Dorsett (she/they) is a nonprofit communications consultant and digital accessibility educator and advocate. A DHS Certified Trusted Tester, Betsy has experience supporting organizations focused on disability and aging. She leads accessibility workshops and consults on inclusive digital strategy, and organizes digital accessibility and inclusive design meetups in Western North Carolina.

Who should attend this session:

Nonprofit professionals working with older adults or people with disabilities
Aging services providers and administrators
Communications and digital content managers
Organizational leaders and decision-makers committed to advancing equity and inclusion

Accessibility:

An American Sign Language (ASL) Interpreter will be provided for this course.
A full transcript will be available after the live event.
ASA will share a handout of key takeaways and other materials related to this course after the live event.
Please reach out to institute@asaging.org to share how ASA can support your accessibility needs.

Register Now

This course is made possible in part by the generous support of Next50.
