1–2 PM Eastern | 10–11 AM Pacific

Also available on demand Jun. 13 – Aug. 10, 2025

Continuing Education Credits:

• California Board of Registered Nursing
• National Academy of Certified Care Managers
• National Commission for Health Education Credentialing
• National Council of Certified Dementia Practitioners
• New York State Education Department
• Society of Certified Senior Advisors

Description:

In today’s diverse workplace, managing four generations simultaneously is a unique challenge. This session explores the evolution of communication styles over the past 50 years, providing insights into how each generation communicates differently. It includes an in-depth review of the latest communication devices, popular terminology, dress codes and more, illustrating consistent changes across generations. Ideal for professionals seeking to enhance their communication skills and manage a multigenerational team, this webinar offers practical strategies and fun facts to navigate today’s workforce complexities.

Participants in this webinar will be able to:

• Recognize distinct generational communication preferences.
• Apply effective communication strategies to manage a multigenerational team.
• Differentiate the various communication styles and understand their impact on workplace interactions.

Presenter:

Jill Gafner Livingston is a behavior-based trainer, public speaker, author and owner of Global Training Experts, LLC. She is a Certified Dementia Practitioner, earning her credential through the National Council of Certified Dementia Practitioners. Whereas she acknowledges the benefit of her credential, Jill sees her highest achievement as surviving 21 years of caregiving for her husband, who had lung cancer, brain cancer and dementia, all while raising a family and managing the chaos. Jill published “Personal Positioning for the Caregiver” in 2006 (Aardvark Global Publishing) to help other caregivers manage the incredible challenges of caregiving.

Accessibility:

Closed captions are available for live and on-demand courses within specific browsers. Click here to see how to access and turn on the browser setting. If you still need to request speech-to-text captioning during this event, please contact us at least 5 business days prior to the live webinar so we may accommodate your needs.